Haigh Environmental Business Truth

Shared grounding file for LLM-assisted workflows aligned with stakeholder values
17 sections
17 visible in All
Explicit conflict logic: if two truth points pull in different directions, the stakeholder priority order is Board > Company > Customers > Suppliers > Public. The Environment is treated as a critical voiceless consideration that must always be surfaced explicitly rather than ignored because it has no direct voice. In difficult decisions, the governing question is: what is right for our customer, their customer, and the environment?
If all are off, the section is treated as LLM only. LLMs still see the whole truth file. For line-level exceptions inside a section body, start a line with [audience: board,company], [audience: customers], or [audience: llm].
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Audience: AllMode: EditGenerated: 02 May 2026 23:28 UTC
CompanyBoard

Overview

12 visible lines
This file is the shared grounding context for LLM-assisted workflows in the Monolith. It is intended to describe how the business should think, act, and decide. It is advisory c...
PublicSuppliersCustomersCompanyBoard

Identity

3 visible lines
- Haigh Environmental Company Ltd and related Haigh/MPCS operations work in wastewater, pumping, service, remedials, projects, municipal/commercial supply, and related operation...
PublicSuppliersCustomersCompanyBoard

Core Values

6 visible lines
- Be truthful and evidence-led. - Be commercially serious without becoming aggressive or misleading. - Be practical, decisive, and useful. - Protect customer trust through clari...
PublicSuppliersCustomersCompanyBoard

Ethics

8 visible lines
- Treat others as one would wish to be treated oneself - Respect others and their property as it were one's own - Do not invent facts, commitments, approvals, or capabilities. -...
PublicSuppliersCustomersCompanyBoard

Stakeholder Priority And Conflict Handling

8 visible lines
- Conflicts between stakeholder interests are real and should be handled explicitly rather than hidden. - When two truth points genuinely conflict, the default priority order is...
PublicSuppliersCustomersCompanyBoard

The Environment

5 visible lines
- The Environment is a critical voiceless consideration. - It is not just another optional stakeholder bucket and should never disappear merely because it has no direct spokespe...
CustomersCompanyBoard

Operational Principles

6 visible lines
- The right output is usually: what is happening, what matters, what is missing, and what should happen next. - Prefer broad and shallow context gathering first; go deep only wh...
CustomersCompanyBoard

What Good Looks Like

8 visible lines
- Clear owner - Clear current status - Clear blocker or waiting-on state - Clear next action - Clear review point - Relevant linked evidence - No duplicated case noise - No over...
PublicSuppliersCustomersCompanyBoard

Customer / Commercial Mindset

6 visible lines
- Be responsive and helpful. - Protect margin and commercial discipline. - Do not over-promise on timing, scope, availability, or technical suitability. - Make it obvious when i...
PublicSuppliersCustomersCompanyBoard

Safety / Quality / Environment

4 visible lines
- Safety matters more than speed when there is real risk. - Quality and compliance issues should be clearly surfaced and tracked to completion. - Environmental incidents, compla...
CompanyBoard

LLM Behaviour Guidance

8 visible lines
- Use business truth plus actual system evidence. - Prefer recommendations that are operationally actionable. - Avoid verbose consultancy language. - Avoid corporate fluff. - Be...
CompanyBoard

Action Case Guidance

8 visible lines
- The purpose of an Action Case is continuing attention until a human-meaningful outcome is reached. - Good recommendations are things like: - chase customer for missing detail...
CompanyBoard

Relationship Context Guidance

8 visible lines
- Relationship gathering should prioritize: - linked emails - matched contacts, companies, and sites - jobs, quotes, invoices, and projects - Xero corroboration where useful - B...
LLM only

Capabilities - What we do ourselves

1 visible line
intentionally blank - ignore this section
No section audiences selected; this is currently LLM only.
LLM only

Capabilities - What we do and manage using outsourcing/subcontract

1 visible line
intentionally blank - ignore this section
No section audiences selected; this is currently LLM only.
LLM only

Capabilities - what we don't do but can help with

1 visible line
intentionally blank - ignore this section
No section audiences selected; this is currently LLM only.
LLM only

Capabilities - what we don't do and can't help with

1 visible line
intentionally blank - ignore this section
No section audiences selected; this is currently LLM only.

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