ISO

NCL-2026-0006

Compliance check - customer not paid and not received the report

Summary

Logged Date
2026-03-27
Owner
Michelle Marriott
Party
Ashley Hammond
Area
Installs
Priority
Standard
Resolved Date
-
Signed Off By
-

Problem

We attended site 11/3/26 - customer called to chase report 27/3/26. We have also only been paid for this today.

Investigation And Action

Corrective Action

Should not attend site until we have been paid. Also we should follow our process in PipeDrive to make sure reports are sent over in a timely fashion.

Customer Feedback

-

Root Cause

internal process not followed write up process

Preventative Action

create internal process document

Review Effectiveness

-

Status Update

Use this panel for all status changes. Main edit form does not change status.

Status History
FromToChanged AtByNote
-Initial2026-03-27 16:38:17anonymous-