ISO

NCL-2026-0013

Drainage lining not completed satisfactorily

Summary

Logged Date
2026-04-02
Owner
Michelle Marriott
Party
TWC customer is Jamie Hutton
Area
Other
Priority
Standard
Resolved Date
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Signed Off By
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Problem

This house was sold by Ian Saunders to Jamie (James) Hutton. Jamie has questioned the detail of what was lined and went round the houses with Ruby and Kirsty. Picked up my Michelle as TWC were not answering the direct questions. Turned out we owed them a inv from Oct that we had never seen. Anyway that was paid by card and a site visit has been arranged with TWC for 2nd April.

Investigation And Action

Corrective Action

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Customer Feedback

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Root Cause

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Preventative Action

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Review Effectiveness

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Status Update

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Status History
FromToChanged AtByNote
-Initial2026-04-02 08:42:26anonymous-