ISO

NCL-2026-0021

Works done to apply for permit but no invoice done

Summary

Logged Date
2026-04-13
Owner
Michelle Marriott
Party
Doxford Group
Area
Quality
Priority
Standard
Resolved Date
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Signed Off By
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Problem

In Oct 2025 we quoted a permit application and permit fees, We did the permit, no invoice raised, customer says they paid off the back of the quote but we cannot find this. EA quoted permit fees and we sent through to accounts but not checked we had our payment in. This was on the install tracker.

Investigation And Action

Corrective Action

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Customer Feedback

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Root Cause

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Preventative Action

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Review Effectiveness

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Status Update

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Status History
FromToChanged AtByNote
-Initial2026-04-13 15:44:09anonymous-