NCL-2026-0034

Summary

Problem

Customer requested Service 14/5 and Charlie to complete it - Was not done. Customer email below: My wife paid the bill on Sunday, 12th April 2026. As previously advised over the phone we were away on holiday for 2 weeks but agreed to make the payment on our return. I was expecting your Engineer to attend our premises yesterday. To the best of my knowledge no one attended the property or undertook the service work. What is further disappointing is that I am still waiting for an explanation from your company after contacting MPC yesterday afternoon to find out what was happening. I called your Office, but no one was answering from the Service Dept. Eventually MPC returned my call to tell me the Engineer had been to the property and completed the works. I was somewhat surprised by this as the property is gated, the controller is in a locked garage and no one had made contact with the owner of the property to gain access. His could the work be undertaken? Please can you contact me on 07979705414 to provide an update and re-arrange the date hit servicing the treatment plant. I have to say that I never received any problems with the original Engineer but since the personnel has changed the overall customer service has been somewhat disappointing.

Investigation And Action

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