ISO

NCL-2026-0037

wrong kit ordered , customer frustrated

Summary

Logged Date
2026-04-17
Owner
Rob Preston
Party
no
Area
Quality
Priority
Standard
Resolved Date
-
Signed Off By
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Problem

No quote from panel supplier resulted in a different panel being ordered which delayed the works , customer frustrated , new panel was incorrect, wrong guide rails also sourced , customer frustrated as works not completed , return visit foc required and potentially stuck with a panel in stock that wont be used

Investigation And Action

Corrective Action

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Customer Feedback

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Root Cause

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Preventative Action

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Review Effectiveness

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Status Update

Use this panel for all status changes. Main edit form does not change status.

Status History
FromToChanged AtByNote
-Initial2026-04-17 06:39:39anonymous-