ISO

NCL-2026-0038

Insufficient info on job sheet , job attended at wrongtime causing customer frustration

Summary

Logged Date
2026-04-17
Owner
Rob Preston
Party
no
Area
Quality
Priority
Standard
Resolved Date
-
Signed Off By
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Problem

D1191 - insufficient info on call out report from April 26 , cause of call out probably float obstruction caused airlock but this was not explained to the customer or noted on the job sheet , customer now frustrated , I have called to explain and apologise , he will arrange payment asap . I have spoken the the engineer about the issue - AB

Investigation And Action

Corrective Action

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Customer Feedback

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Root Cause

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Preventative Action

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Review Effectiveness

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Status Update

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Status History
FromToChanged AtByNote
-Initial2026-04-17 07:20:54anonymous-